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Terms of Use

The terms governing your access to and use of Pairly.

Welcome to Pairly ("Pairly", "we", "us", or "our"). By accessing or using our platform - including guest access, text chat, voice and video calls, and any paid subscription plans - you agree to these Terms of Use. Please read carefully.

1. Eligibility
  • You must be at least 18 years old to use Pairly.
  • By using the platform, you confirm you have the legal capacity to enter into this agreement in your jurisdiction.
  • Pairly may take action against accounts or sessions suspected of misrepresenting age.
2. Guest Access and Accounts
  • Pairly can be used without creating an account, as a guest, for core features including text, voice, and video chat.
  • Creating an account is optional and enables saving chats, friend requests, and subscription management.
  • You are responsible for activity that occurs during your session or under your account.
  • Guest sessions are automatically deleted after 30 days of inactivity; see our Privacy Policy for details.
3. Subscription Plans
  • Pairly offers a free tier and optional paid subscription tiers (Premium and Super Premium) with additional features such as priority matching, filters, and extended call access.
  • Subscriptions are billed on a recurring basis (monthly or yearly) until cancelled.
  • You may cancel a subscription at any time; access continues until the end of the current billing cycle.
  • Prices and included features may change with reasonable notice.
4. User Conduct
  • Illegal activity, harassment, impersonation, spamming, phishing, or fraud are strictly prohibited.
  • Using bots, automation tools, or scraping platform data is forbidden.
  • Sharing sexually explicit content involving minors, non-consensual imagery, or content promoting violence will result in an immediate and permanent ban, and may be reported to relevant authorities.
  • Reverse-engineering, unauthorized access, or interference with Pairly's systems is prohibited.
5. Matching, AI, and Video Calls
  • Pairly matches you with other users based on your stated preferences (such as language). Matches are not guaranteed.
  • If no real match is available, you may be connected with Pairly AI - this is always clearly disclosed and is never presented as a real person.
  • Video calls include automated content screening for safety purposes. This screening does not guarantee prevention of all harmful content.
  • You are responsible for what you say and share during any conversation or call.
  • Pairly does not support sharing photos, videos, or file attachments through chat, voice, or video calls, by design.
6. Reporting and Enforcement
  • Reports can be submitted at any time and are reviewed by Pairly.
  • Pairly may suspend or terminate access for violations of these Terms, at our discretion, with or without prior notice where safety or legal compliance requires it.
  • Pairly's reporting tools are for platform safety and are not a substitute for contacting emergency services in urgent situations.
7. User Content
  • You retain ownership of content you share on Pairly.
  • By sharing content on the platform, you grant Pairly a limited license to transmit and display it as necessary to operate the service (e.g., delivering your messages to a chat partner).
  • Pairly may remove content that violates these Terms or applicable law.
8. Disclaimers and Limitation of Liability
  • Pairly is provided "as is," without warranties of uninterrupted access, accuracy, or specific outcomes from matches or conversations.
  • Pairly is not liable for the conduct of other users, or for damages arising from use of the platform, to the extent permitted by applicable law.
9. Privacy and Data Protection
  • Use of Pairly is subject to our Privacy Policy.
  • Data handling follows applicable data protection laws in the regions we operate.
  • You may exercise applicable rights over your data as described in our Privacy Policy.
10. Governing Law
  • These Terms are governed by applicable law in the jurisdiction where Pairly operates.
  • Legal notices should be sent to legal@pairly.chat.
11. Changes to These Terms
  • Pairly may update these Terms to reflect new features, regulatory changes, or policy updates.
  • Material changes will be communicated in-app or via email where applicable.
  • Continued use of Pairly after changes take effect constitutes acceptance of the revised Terms.
12. Contact

For questions about these Terms, contact us at legal@pairly.chat.


By using Pairly, you acknowledge that you have read, understood, and agreed to these Terms of Use.