How billing, cancellations, and refunds work on Pairly.

• Paid plans are billed automatically on a recurring basis (weekly, monthly, or yearly, depending on the plan you choose).
• Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.
• All charges are processed securely through our third-party payment provider. Pairly does not store your full card or payment details.

• You can cancel your subscription at any time from your account settings.
• Cancelling stops future billing, it does not end your current billing period early.
• After cancelling, you retain access to your paid plan's features until the end of the billing period you already paid for.
• Once that period ends, your account automatically reverts to the Free plan. You will not be charged again.

• Because Pairly provides immediate digital access to premium features upon payment, we do not offer refunds for partial billing periods, unused time, or simply changing your mind after a subscription has started.
• This applies to all billing cycles: weekly, monthly, and yearly plans.
• We encourage you to try the Free plan first, or cancel before renewal, if you are unsure whether a paid plan is right for you.

• You were charged more than once for the same billing period due to a technical or payment processing error.
• You were charged after successfully cancelling your subscription before the renewal date.
• A payment was made but the corresponding paid features were never made available to your account due to a fault on our end.
• You are legally entitled to a refund or withdrawal right under the consumer protection laws of your country of residence.

• Contact us at billing@pairly.chat within 14 days of the charge in question.
• Include the email or account associated with your subscription, the approximate date of the charge, and a short description of the issue.
• We aim to respond to all refund requests within 5 business days.

• Approved refunds are issued to the original payment method used for the transaction.
• Depending on your bank or card provider, refunds can take 5 to 10 business days to appear after approval.
• Pairly is not responsible for delays caused by your bank or payment provider once a refund has been issued on our end.

• If a scheduled payment fails, we may retry the charge or pause access to paid features until payment succeeds or the subscription is cancelled.
• If you believe a charge was made in error, please contact us directly at billing@pairly.chat before filing a chargeback with your bank, so we can resolve it faster.

• We may update this Refund and Cancellation Policy from time to time to reflect changes in our subscription plans or applicable law.
• Material changes will be communicated in-app or via email where applicable.
• Continued use of a paid subscription after changes take effect constitutes acceptance of the revised policy.

For billing or refund questions, contact us at billing@pairly.chat.